IT Support | Desktop Support | Network Support | Field Service

IT Support Professional

Specialized in Desktop Support

IT Support professional with 15+ years of hands-on experience supporting Windows desktops, Linux servers, LAN/WAN networks, VoIP platforms, CCTV systems, hardware troubleshooting, preventive maintenance, and enterprise technical operations. Open to international IT support, desktop support, technical support, and field service opportunities.

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  • Bogura, Bangladesh
  • Open to relocation
  • Available for on-site and field service roles
  • Open to visa-sponsored opportunities
15+ Years Professional Experience
Multi-Skilled IT • Networking • Telecom • Electrical
Enterprise IT Infrastructure & Technical Operations
Available International Opportunities
Md. Momtazur Rashid - IT Support Professional
15+ Years Experience Enterprise IT Support Desktop Support & Technical Support Open to International Opportunities

About

IT Support Professional with 15+ Years of Experience

IT Support professional with 15+ years of experience delivering desktop support, technical support, IT infrastructure, networking, hardware troubleshooting, VoIP solutions, and field service across manufacturing, telecommunications, education, and multi-business environments.

15+ Years of Experience in IT support, desktop support, and technical operations.
Core Technologies: Windows, Linux, LAN/WAN, VoIP, Hardware Support, Network Infrastructure, and Preventive Maintenance.
Field Service: Equipment installation, on-site support, vendor coordination, and technical operations.
International Experience: Supported business clients across the Middle East and South Asia.

Experienced in Windows desktop support, Linux server administration, LAN/WAN networking, router and switch configuration, hardware installation, preventive maintenance, and enterprise IT infrastructure.

Hands-on experience supporting enterprise VoIP platforms including Asterisk, FreePBX, VOSS, ASTPP, A2Billing, SIP, and OpenVPN for international business clients across the Middle East and South Asia.

  • IT Support
  • Desktop Support
  • Technical Support
  • Windows 10/11
  • Windows Administration
  • Linux
  • Network Support
  • LAN/WAN
  • VoIP
  • Field Service
  • Hardware Support
  • Preventive Maintenance

Experience

Professional Experience

15+ years of experience delivering IT support, desktop support, networking, Linux administration, VoIP systems, field service, and technical operations.

TMT Group BD • Bogura, Bangladesh

Technical Operations & Business Development Manager

Led enterprise IT infrastructure and technical operations across multiple business divisions, delivering desktop support, systems administration, network infrastructure, CCTV, electrical systems, and field technical services.

  • Led the technical setup of four business divisions, including IT infrastructure, networking, CCTV, structured cabling, and electrical systems.
  • Installed, configured, and maintained Windows 10/11 desktops, printers, network devices, business applications, and end-user computing environments.
  • Managed LAN/WAN networks, routers, switches, wireless connectivity, shared folders, network printers, and enterprise network infrastructure.
  • Performed hardware troubleshooting, preventive maintenance, software installation, and on-site technical support to ensure reliable business operations.

Fahad Plastic Industries Ltd • Narayanganj, Bangladesh

Chairman (Board of Directors) & Operations Partner

Directed technical operations and manufacturing infrastructure, supporting production equipment, electrical systems, production planning, preventive maintenance, and day-to-day business operations.

  • Managed technical operations for a manufacturing facility operating 22 production machines and supporting 180+ employees.
  • Oversaw installation, maintenance, and troubleshooting of industrial electrical systems, production equipment, and supporting infrastructure.
  • Planned preventive maintenance schedules to improve equipment reliability, reduce operational downtime, and maintain production continuity.
  • Coordinated procurement, inventory control, vendor management, and technical documentation to support efficient manufacturing operations.

ManhaNetworks • Bogura, Bangladesh

Founder / Managing Director

Founded and managed an IT services and telecommunications company delivering desktop support, network infrastructure, Linux server administration, VoIP solutions, and technical services for business clients in Bangladesh and international markets.

  • Delivered IT support, network infrastructure, VoIP solutions, Linux server administration, and technical consulting for 50+ business clients across multiple industries.
  • Deployed, configured, and maintained VoIP platforms using Asterisk, FreePBX, AsteriskNOW, ASTPP, VOSS, and SIP-based communication systems.
  • Managed Linux servers, VPS, dedicated servers, VPN connectivity, server monitoring, backup operations, and enterprise network services.
  • Installed, configured, and supported LAN/WAN networks, routers, switches, structured cabling, Windows systems, and customer IT infrastructure.
  • Provided remote and on-site technical support for business clients across Saudi Arabia, UAE, Oman, Kuwait, Libya, and India.

Telewiz International Ltd • Bogura, Bangladesh

PCO Executive

Coordinated regional telecommunications operations for Warid Telecom (now Airtel Bangladesh), supporting Public Call Office (PCO) services across 16 districts of the Rajshahi Division.

  • Coordinated regional operations across 16 districts, supporting 16 authorized distributors and 32 Sales Representatives to ensure efficient service delivery.
  • Managed inventory planning, logistics coordination, banking reconciliation, and distributor support to maintain uninterrupted product availability and operational compliance.
  • Monitored operational performance, regional KPIs, and field activities while preparing reports that supported business planning and management decisions.
  • Coordinated promotional campaigns, resolved operational issues, and strengthened distributor relationships to enhance regional service delivery.

Hamid Tellular • Bogura, Bangladesh

Transaction Manager

Managed sales, distribution, inventory, and transaction operations for an authorized Banglalink distributor, supporting regional sales operations, logistics coordination, cash reconciliation, and business growth throughout Bogura District.

  • Led and supervised 22 Sales Representatives across 12 upazilas, improving territory coverage, operational efficiency, and sales execution.
  • Managed inventory control, product distribution, cash reconciliation, payment verification, and stock accuracy to ensure uninterrupted business operations.
  • Monitored sales performance, field activities, operational KPIs, and prepared management reports to support planning and decision-making.
  • Coordinated promotional campaigns, logistics, distributor support, and product training to improve regional sales performance and customer service.
  • Led the Bogura District sales team to achieve the #1 nationwide ranking in sales target achievement among Banglalink distributors, demonstrating strong leadership, operational excellence, and consistent sales performance.

Skills

Technical expertise across IT support, desktop support, networking, systems administration, field service, and enterprise infrastructure.

IT Support

Desktop support, technical support, end-user support, help desk support, Windows 10/11 support, software installation, hardware troubleshooting, printer and peripheral support, remote support, asset management, customer service, and ticket resolution.

Networking

LAN/WAN networking, TCP/IP, IPv4, router and switch configuration, structured cabling, DHCP, DNS, VPN connectivity, wireless networking, network installation, network troubleshooting, and enterprise network support.

Systems

Windows Administration, Windows 10/11, Windows File & Print Services, Linux (CentOS, Puppy Linux), VPS, Dedicated Servers, SSH, FTP, Server Monitoring, System Administration

VoIP

Asterisk, FreePBX, AsteriskNOW, VOSS, ASTPP, SIP, IAX, hosted PBX, VoIP deployment, dial plan configuration, carrier routing, VPN connectivity, call quality monitoring, and enterprise VoIP support.

Electrical

Electrical installation and maintenance, industrial electrical systems, panel board installation, cable tray installation, wiring, CCTV installation, preventive maintenance, electrical troubleshooting, and electrical safety.

Field Service

Field service, hardware installation, hardware troubleshooting, break/fix support, preventive maintenance, desktop and laptop support, equipment installation, component replacement, printer and scanner support, mobile device servicing, and on-site technical support.

Operations

Technical operations, IT operations, procurement, vendor management, inventory management, asset management, production planning, logistics coordination, KPI monitoring, CRM, and technical documentation.

Professional Competencies

Customer service, incident management, problem-solving, technical documentation, cross-functional collaboration, stakeholder communication, time management, SLA compliance, and continuous improvement, Team Collaboration.

Featured Projects

Featured IT Infrastructure & Technical Support Projects

Real-world IT projects covering desktop support, technical support, Windows & Linux administration, LAN/WAN networking, VoIP systems, CCTV deployment, field service, and enterprise IT infrastructure.

TMT Group BD • Bogura, Bangladesh

Enterprise IT Infrastructure Deployment & Desktop Support (Lead IT Engineer)

Designed, deployed, and supported enterprise IT infrastructure across multiple business divisions, delivering desktop support, Windows administration, network infrastructure, and end-user computing services.

Technologies Used
Windows 10/11, Windows Administration, Desktop Support, IT Support, LAN/WAN Networking, Routers & Switches, Network Infrastructure, Structured Cabling, Printer Support, Hardware Troubleshooting, End-User Support, CCTV Systems
Key Responsibilities
Installed and configured Windows desktops, printers, and network devices; provided desktop support, end-user support, software installation, hardware troubleshooting, LAN/WAN administration, and field deployment support.
Key Achievements
Successfully deployed enterprise IT infrastructure supporting multiple business units while improving operational efficiency and system reliability.

TMT Group BD • Bogura, Bangladesh

Enterprise Network & CCTV Infrastructure (Technical Operations Manager)

Designed and deployed enterprise LAN/WAN networking, IP surveillance infrastructure, and technical support solutions to improve connectivity, security, and operational reliability.

Technologies Used
LAN/WAN Networking, Routers & Switches, Structured Cabling, Wireless Access Points, IP CCTV, NVR/DVR, Network Security, Field Service
Key Responsibilities
Installed and configured network infrastructure, CCTV systems, wireless connectivity, structured cabling, routers, switches, and performed on-site technical support and troubleshooting.
Key Achievements
Delivered stable enterprise networking and surveillance infrastructure that enhanced connectivity, security, and day-to-day business operations.

TMT Group BD • Bogura, Bangladesh

Technical Laboratory Infrastructure & Commissioning (Technical Operations Manager)

Established fully operational technical laboratories for vocational education by managing IT infrastructure, desktop support environments, electrical systems, equipment installation, and technical commissioning.

Technologies Used
Windows 10/11, IT Infrastructure, Desktop Support, Electrical Installation, Computer Hardware, Laboratory Equipment, Network Infrastructure, Commissioning, Safety Compliance
Key Responsibilities
Managed end-to-end laboratory setup including equipment installation, workstation deployment, electrical systems, technical testing, commissioning, and operational readiness.
Key Achievements
Successfully delivered multiple training-ready laboratories supporting technical education and practical skills development.

TMT Group BD • Bogura, Bangladesh

Preventive Maintenance & Technical Support Program (Technical Operations Manager)

Implemented preventive maintenance and technical support programs for enterprise IT equipment to improve hardware reliability and minimize operational downtime.

Technologies Used
Desktop Support, Hardware Troubleshooting, Preventive Maintenance, Break/Fix Support, Software Installation, Equipment Diagnostics, Windows 10/11, Field Service
Key Responsibilities
Performed preventive maintenance, hardware diagnostics, equipment repair, software support, break/fix services, and on-site technical support for business operations.
Key Achievements
Improved equipment availability and reduced unexpected downtime through structured preventive maintenance and proactive technical support.

ManhaNetworks • Bogura, Bangladesh

International VoIP & Linux Infrastructure Deployment (Founder & Managing Director)

Designed, deployed, and managed enterprise VoIP platforms, Linux servers, VMware virtual environments, VPN connectivity, and remote technical support solutions for business clients across the Middle East and South Asia.

Technologies Used
VMware, Linux (CentOS), VPS, Dedicated Servers, Asterisk, FreePBX, ASTPP, A2Billing, VOSS, VSR, SBO, Mira, SIP, IAX, OpenVPN, SSH, FTP, Server Monitoring, VoIP Billing, Backup & Disaster Recovery
Key Responsibilities
Designed and deployed VMware virtual machines, administered Linux servers, configured enterprise VoIP platforms, managed VPS and dedicated servers, implemented VPN connectivity, optimized SIP routing, monitored production systems, and provided remote and on-site technical support.
Key Achievements
Successfully delivered enterprise VoIP and Linux infrastructure for 50+ business clients across Saudi Arabia, UAE, Oman, Kuwait, Libya, and India, ensuring reliable communication services and stable production environments.

Certifications

Industry-recognized certifications supporting IT support, technical operations, field service, and electrical systems.

2026

Driving - Level 3

National competency certification for vehicle operation supporting field service and on-site technical support.

NSDA Bangladesh
2025

Electrical Installation & Maintenance - Level 2

Certified in electrical installation, maintenance, troubleshooting, and industrial safety practices.

NSDA Bangladesh
2025

Mobile Phone Servicing - Level 1

Certified in mobile device diagnostics, hardware repair, and component replacement.

NSDA Bangladesh
2018

Non-Professional Driving License

Government-issued driving license supporting field service, equipment installation, and on-site technical operations.

BRTA Bangladesh

Resume

Download the official PDF resume.

The portfolio content is based on the same resume facts and preserves the documented experience, certifications, projects, skills, and achievements.

Download PDF Resume

Contact

Open to IT support, desktop support, network support, and field service opportunities.

Available for relocation, international employment, travel-based field service, technical support, on-site IT support, and visa-sponsored opportunities where available.

Email s.manha.mm@gmail.com Phone +880 1925 868000
Location Bogura, Bangladesh
LinkedIn linkedin.com/in/momtazur-rashid-it-support GitHub github.com/ManhaNet
Availability Open to relocation and visa-sponsored opportunities where available